Refund policy

Returns and Refund Policy

At Home Delights, we want you to be happy with your purchase. This policy applies to consumer purchases made through our online store.

Contact email: HomeDelights.shop@gmail.com
Business correspondence address: [INSERT YOUR FULL BUSINESS POSTAL ADDRESS]

Changing your mind

You can cancel most online purchases without giving a reason. Please let us know within 14 days after the day you receive your goods. If one order is delivered in separate instalments, this period normally begins after you receive the last item.

Once you have told us you wish to cancel, you have a further 14 days to send the goods back.

You can also contact us to cancel before delivery.

How to arrange a return

Email HomeDelights.shop@gmail.com with your name, order number or other proof of purchase, and the items you wish to return.

For a change-of-mind return, you do not have to give a reason. If an item is faulty, damaged or incorrect, please describe the problem. Photographs can help us resolve it but are not a condition of your statutory rights.

We will provide the appropriate return address and instructions. Some products are dispatched by our supplier, so please contact us before sending goods to the address on the delivery packaging.

Your cancellation takes effect when you notify us; it does not depend on us approving your request.

Pack returns securely and retain proof of posting.

Condition of returned goods

You may inspect and handle goods as you would reasonably do in a shop to establish their nature, characteristics and function.

Please include accessories and original packaging where reasonably possible. Original packaging is not an absolute requirement for exercising your statutory rights.

For change-of-mind returns, we may reduce your refund to reflect any loss in value caused by handling beyond what is necessary to inspect the goods.

Return postage and charges

For change-of-mind returns, you are responsible for the direct cost of return postage. We do not charge a restocking fee.

If an item is faulty, damaged on arrival or incorrect, we will cover reasonable return costs and arrange a suitable return method with you.

If a product cannot normally be returned by post, any customer-payable return cost or reasonable estimate will be disclosed before purchase.

Refunds

For a valid change-of-mind cancellation, we will refund you without undue delay and no later than 14 days after receiving the returned goods or evidence that you sent them back, whichever is earlier.

If you cancel your entire order, we will also refund the standard outward delivery charge you paid. If you chose a more expensive delivery service, we refund only the cost of our least expensive standard delivery option.

For partial returns, any delivery refund will depend on the delivery charge attributable to the returned items and your legal entitlement.

Refunds are made to your original payment method unless we expressly agree otherwise with you. We do not charge a refund processing fee.

Faulty, damaged or incorrect goods

Goods must be of satisfactory quality, fit for purpose and as described.

If your goods do not meet these requirements, you will normally have a right to reject them for a full refund within 30 days of delivery. After that period, you may be entitled to a repair or replacement and, in appropriate circumstances, a price reduction or refund.

Please contact us as soon as you discover a problem. Your rights do not end when our change-of-mind return period expires.

Where a refund is due for faulty goods, we will issue it without undue delay and within 14 days of agreeing that you are entitled to it. Home Delights remains responsible for resolving your purchase issue even if a supplier dispatched the goods.

Exceptions to change-of-mind returns

Where applicable, cancellation rights do not cover:

• Goods made to your specifications or clearly personalised.
• Goods liable to deteriorate or expire rapidly.
• Sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed after delivery.

These exceptions do not affect your rights where goods are faulty, damaged or not as described.

Sale items have the same statutory rights as full-priced items.

Exchanges

For a different size, colour or product, contact us first. We normally handle change-of-mind exchanges as a return and refund followed by a new order, subject to availability. This does not affect your right to a replacement for faulty goods.

Your statutory rights

Nothing in this policy limits or excludes your rights under UK consumer law.